Introduction
In running a business, letters and emails are inevitable part of dealing with export- import ordering and sending goods, giving quotations and estimates, banking issues, informing customers of changes in price, making enquiries, etc. There are seemingly hundreds of things that can crop up and letters and emails are needed to deal with them.
Invoices, statements, receipts, credit notes, checks and other ready-made forms are used extensively when dealing with routine things. Particulars concerning goods, payments are merely needed to be filled in. However, mistakes can be made in the filling of forms, goods can be damaged in transit, checks can be bounced and other unexpected things may happen. These are normal day-to-day occurrences. Many of these problems can be quickly settled in person or via the telephone.
Nevertheless letters and E-mail are still in need for the sake of formality, to correct mistakes or to make things clearer. Thus effective letters and emails are of great importance. A poorly written letter or email can make a bad situation worse and bring about the deterioration of business, among other things.
Methodology
Exercise, PowerPoint Presentation, Question and answer session.
Contents of Training:
1. Announcement of Clearance Sale
2. Announcement of New Business Opening
3. Announcement of New Shipment Arrival
4. Announcement of Price Increase
5. Announcement of Price Reduction
6. Announcement of Special Discount Offer
7. Congratulations on Increased Sales
8. Demand for Acknowledgement of Shipping Dates
9. Demand to Endorsers for Immediate Payment
10. Requesting to become a sole agency
11. Letter to A Foreign Buyer
12. Letter to Bank to open a Current Account
13. Letter to Bank to intimate the change of signatories
14. Letter to Bank pointing out the mistake in the bank statements
15. Letter to Bank seeking overdraft facility
16. Final Notice Before Legal Action
17. Guarantee Letter
18. Letter of Authorization to Negotiate
19. Power of Attorney
20. Asking for a quotation
21. Giving a quotation
22. Request for a catalogue
23. Purchase Order Issued on Acceptance of Delivery Date Estimate
24. Request for Credit Application
25. Request for Item Missing from Carton
26. Request for Wholesale Price List
27. Request to Bank for Extension of Time
28. Shipment Schedule Acknowledgement of Purchase Order
29. Requesting early shipment
30. Bank Loan Request Letter
31. Letter for Distributorship
32. Request letter to bank for solvency certificate
33. Request for Bank Statement
34. Letter to Bank Requesting to Issue a Guarantee for Clearing the Goods before Receiving the Documents
35. Letter to notify a customer that you have shipped an order
36. Letter to cancel an order
37. Financial Authorization Letter
38. Sample Legal Authorization Letter
39. Request a shipment extension
40. Request Letter for Credit Report
41. Letter to bank for Lowering interest rate
42. Make an Insurance Claim
43. Request Bank To Transfer Funds
44. Request Proposal For Credit Facility
45. Acknowledgement Of Shipping Delay
46. Apology For Delay Of Shipment
47. Approval Of Request To Increase Credit Limit
48. Cannot Accept Credit Terms / Payment Terms
49. Confirmation Of Purchase Agreement
50. Congratulations On Increased Sales
51. Letter Asking To Settle Outstanding Balance
52. Letters Responding To A Request For Commercial Credit: Example Three
53. Notify Customer That Order Is Delayed
54. Please Cancel Our Order
55. Please Send Shipping Documents
56. Product Has Broken: Please Service Under Warranty
57. Promotional Letter - Business Service
58. Rejection Of Shipment Due To Bad Quality: Cancel Order
59. Rejection Of Shipment Due To Bad Quality: Please Re-ship
60. Rejection Of Shipment Due To Late Delivery
61. Request Bank For Copy Of Credit Rating Report
62. Request For Information In Advance Of Purchase Order
63. Request For Wholesale Price List
64. Request Proposal For Credit Facility
65. Requesting Renewal Of An Agreement
66. Urgent Reminder For Payment Of Bill
67. Thank You For Your Prompt Payment: Service
68. Welcome Discount For New Enterprise
69. Request to bank for opening L/C
70. Request to bank for opening deferred Payment L/C
71. Request to bank for opening L/C with Add confirmation & Discounting
72. Request to bank for L/C amendment
73. Request supplier to send shipping documents
74. Request supplier to arrange immediate shipment
75. Acknowledged receipt of Goods