Export Import Business Letters and Emails training centre in Bangladesh


Export Import Business Letters and Emails


In running a business, letters and emails are inevitable part of dealing with export- import ordering and sending goods, giving quotations and estimates, banking issues, informing customers of changes in price, making enquiries, etc. There are seemingly hundreds of things that can crop up and letters and emails are needed to deal with them.

Invoices, statements, receipts, credit notes, checks and other ready-made forms are used extensively when dealing with routine things. Particulars concerning goods, payments are merely needed to be filled in. However, mistakes can be made in the filling of forms, goods can be damaged in transit, checks can be bounced and other unexpected things may happen. These are normal day-to-day occurrences. Many of these problems can be quickly settled in person or via the telephone.

Nevertheless letters and E-mail are still in need for the sake of formality, to correct mistakes or to make things clearer. Thus effective letters and emails are of great importance. A poorly written letter or email can make a bad situation worse and bring about the deterioration of business, among other things.


Exercise, PowerPoint Presentation, Question and answer session.

Contents of Training:

1. Announcement of Clearance Sale

2. Announcement of New Business Opening

3. Announcement of New Shipment Arrival

4. Announcement of Price Increase

5. Announcement of Price Reduction

6. Announcement of Special Discount Offer

7. Congratulations on Increased Sales

8. Demand for Acknowledgement of Shipping Dates

9. Demand to Endorsers for Immediate Payment

10. Requesting to become a sole agency

11. Letter to A Foreign Buyer

12. Letter to Bank to open a Current Account

13. Letter to Bank to intimate the change of signatories

14. Letter to Bank pointing out the mistake in the bank statements

15. Letter to Bank seeking overdraft facility

16. Final Notice Before Legal Action

17. Guarantee Letter

18. Letter of Authorization to Negotiate

19. Power of Attorney

20. Asking for a quotation

21. Giving a quotation

22. Request for a catalogue

23. Purchase Order Issued on Acceptance of Delivery Date Estimate

24. Request for Credit Application

25. Request for Item Missing from Carton

26. Request for Wholesale Price List

27. Request to Bank for Extension of Time

28. Shipment Schedule Acknowledgement of Purchase Order

29. Requesting early shipment

30. Bank Loan Request Letter

31. Letter for Distributorship

32. Request letter to bank for solvency certificate

33. Request for Bank Statement

34. Letter to Bank Requesting to Issue a Guarantee for Clearing the Goods before Receiving the Documents

35. Letter to notify a customer that you have shipped an order

36. Letter to cancel an order

37. Financial Authorization Letter

38. Sample Legal Authorization Letter

39. Request a shipment extension

40. Request Letter for Credit Report

41. Letter to bank for Lowering interest rate

42. Make an Insurance Claim

43. Request Bank To Transfer Funds

44. Request Proposal For Credit Facility

45. Acknowledgement Of Shipping Delay

46. Apology For Delay Of Shipment

47. Approval Of Request To Increase Credit Limit

48. Cannot Accept Credit Terms / Payment Terms

49. Confirmation Of Purchase Agreement

50. Congratulations On Increased Sales

51. Letter Asking To Settle Outstanding Balance

52. Letters Responding To A Request For Commercial Credit: Example Three

53. Notify Customer That Order Is Delayed

54. Please Cancel Our Order

55. Please Send Shipping Documents

56. Product Has Broken: Please Service Under Warranty

57. Promotional Letter - Business Service

58. Rejection Of Shipment Due To Bad Quality: Cancel Order

59. Rejection Of Shipment Due To Bad Quality: Please Re-ship

60. Rejection Of Shipment Due To Late Delivery

61. Request Bank For Copy Of Credit Rating Report

62. Request For Information In Advance Of Purchase Order

63. Request For Wholesale Price List

64. Request Proposal For Credit Facility

65. Requesting Renewal Of An Agreement

66. Urgent Reminder For Payment Of Bill

67. Thank You For Your Prompt Payment: Service

68. Welcome Discount For New Enterprise

69. Request to bank for opening L/C

70. Request to bank for opening deferred Payment L/C

71. Request to bank for opening L/C with Add confirmation & Discounting

72. Request to bank for L/C amendment

73. Request supplier to send shipping documents

74. Request supplier to arrange immediate shipment

75. Acknowledged receipt of Goods
1) Official involved in Sales and Marketing, Export, Import, Buying House, Indenting, Freight Forwarding and International Tender Business.

2) Importers, Exporters, SME and new Entrepreneurs.

3) Official engaged in RMG.

4) Persons are willing to job in the International Trading Organization and Multinational companies in home and abroad.

5) Students are willing to learn International Business.

6) Commercial Manager, Sales Manager, Business Manager, Marketing Manager, Marketing Executive, and other interested suitable persons.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

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