Effective Communication for Professionals training centre in Bangladesh


Effective Communication for Professionals


Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.

The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves.

Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, we can better connect with our friends, and coworkers.

Effective communication can only get ahead any organization to its expected success.

How participants will benefit after the course
The participants will be aware of :-
a. the effective communication
b. Improving Communication Skills in Business and Relationships
c. the courtesy in communication
d. the approach style in communication
e. the impact of good communication


Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

1. Introduction
2. What is communication
3. Basic Communication principles
4. Communication Process
5. Verbal & Non Verbal Communication
6. Rules of Communication
7. 7 c`s of Communication
8. Telephone Etiquette
9. Listening Skills
10. Questioning
11. Communication Trilogy
12. Give Good Information
13. Seven positiveprinciplesof cooperative communication
14. Gather good information with ears
15. Closed vs open questions
16. Active listening skills
17. Bad habits of poor listener
18. How to improve existing level of communication
19. Success for you
20. The communication equation
21. Effective communication skill
22. Barriers to effective communication
23. Constraints on communication
24. Main points to remember about oral presentation
25. Attributes of good oral communication
26. Interpersonal communication skill
Office Secretary for MDs & CEOs
Personal Assistant and Private Secretaries
Asst. Managers & Managers.
Would-be Entrepreneurs
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

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