Team Building Training
- Date : 04 - 05 February 2022
- Duration : Day(7:00 PM-10:00 PM)
- No. of Classes/ Sessions : 2 Sessions
- Class Schedule : Friday & Saturday
- Total Hours : 6
- Last Date of Registration : 2 February, 2022 ( within 5pm )
- Venue : Online Virtual
- (10% Off on Bkash or Online payment)
Introduction
Like it or not, teams are here to stay because of effective team usually produce first rate result.High performing team exhibit accountability; purpose cohesiveness and collaboration. How do you turn a dysfunctional group into a productive team? Can you make a good team better? Find out the answer to both questions during a full schedule of active team building training.
Methodology
Real life demonstration; Games; Related audio-video visuals; Group Activity, Live class via ZOOMContents of Training:
* Joining forces: what makes a team* The communication jungle ; Understanding different communication style
* Listening skill : Focusing for better team work
* Better question; better answers: Skills for eliciting communication
* It`s not what you say : Rephrasing for better relationships
* Difficult personalities and difficult situation
* Dealing with Dysfunction
* Lost in the desert : Team building survival skill
* Describe the team building process (forming; storming; norming; performing)
* Identify several teams building model
* Explain the four basic behavioral styles and how to manage each
* Demonstrate effective listening skill
* Rephrase blunt wording for better communication
* Identify team strength and opportunities
* Johari window of communication
* Emotional intelligence
* Overview of team dynamics
* Identify the trigger words and phrase
Related Courses
Resource Person
Ridwanul Karim Chowdhury
Certified NLP Practitioner
Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.
Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.
As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.
Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.
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