These days almost every business uses telemarketing and telesales in order to improve their business performances. As for rapid advancement in Technology, communication through telephone has become easier and cheaper. Inbound and outbound Call Centers can perform Telemarketing and Telesales effectively in any business (whether it is business-to-business or business-to-consumer). The best in class companies are using Telemarketing and Telesales practices to improve their lead generation, promote their sales initiative which eventually reduces cost and accelerate overall revenue growth.
Telemarketing and Telesales is not only making call to customer/prospects following a list, it requires a very specific skills set. It also needs to develop a thorough process (planning, execution, and follow up) to be effective. To set-up telesales or telemarketing, company should have skilled employees with proper knowledge to run operation fruitfully. And proper customer insight management system should be in place to have productive telesales and telemarketing functions.
Building strong bonds with prospective clients is a critical aspect of every marketing strategy. Telemarketing and Telesales representative must be an excellent communicator, need to hold high level of people management skills and extreme level of ego resilience. They must know the art of presenting products or services over the phone. Once the sale is completed, customer service`s role becomes important to maintain sustainable relationship with customers.
This training focuses on comprehensive skills and knowledge necessary to manage Telemarketing and Telesales functions. Course content covers tactical management from the most fundamental tasks of scripting, data plotting to customer relationship management
After successful completion of the training the participants will be able to:
# Implement and manage Telemarketing and Tele sales system/teams.
# Ensure more productive communication with prospects/customers.
# Identify strategies for effective Tele sales and Telemarketing management.
# Increase revenue generation while maintaining customer relationship
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