Training on Grievance Handling & Conflict Management training centre in Bangladesh


Training on Grievance Handling & Conflict Management

  • Date : 11 - 23 October 2022
  • Duration : Evening(7.30 PM-10.30 PM)
  • No. of Classes/ Sessions : 4 Sessions
  • Class Schedule : Tuesday & Thursday
  • Total Hours : 12
  • Last Date of Registration : 9 October, 2022 ( within 5pm )
  • Venue : Online Virtual


Without managing the conflict, motivation of employee is a hard task. Grievance handling procedure is a part of Labor Laws. Through grievance handling conflict in the workplace is resolved. To motivate the employees, grievance handling is compulsory. To maintain a healthy environment and congenial atmosphere in the organization as well as to avoid legal obligation we should know how to handle grievance, motivate the employee and to manage conflict.

How participants will benefit after the course:
• Participants will learn about the techniques of motivation and conflict management
• Participants will learn how to handle grievance as per labor law
• Participants will be aware about the local regulations of conflict Management
• Participants will be aware of the impact of the related labor laws
• Proper justice will be ensured in the workplace
• Behavior of the employees will be changed
• Legal obligation will be meet up
• Management will be able to take right decision
• Healthy environment and congenial atmosphere will prevail in the organization
• Productivity will be increased


1. Power Point Presentation 2. Interactive Lectures 3. Video Clips & Games 4. Questions & Answers.

Contents of Training:

Grievance Handling:
1. A) Grievance under section 33 of Labor Code-2006
B) Other Grievances
2. How to conduct grievance enquiry
3. Types of Grievance
4. Major cause of Grievance

Conflict Management:

5. Introduction
6. What is Conflict?
7. Recognizing conflicts
8. Responsibility of employers and employee to resolve conflict
9. Local Regulations to resolve conflict
10. Is conflict normal?
11. Organizational Conflict
12. The effect of conflict on organizational performance
13. Perceptual difference
14. Level of conflict
15. Types of conflict
16. Styles of conflict Management

Managing Anger:

17. Managing anger
18. The hidden cost of Anger
19. Ways to manage conflict
20. Steps to dealing with conflict
21. Agree the problem
22. Listen & Hear
23. Active Listening
24. What if they don’t want to talk
25. Follow up


26. Techniques of Motivation
27. Packages for Motivation
28. How do we motivate?
29. What to do to motivate?

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This workshop will facilitate the participants to know in ...

Managers to General Managers who lead the organization
Any owner of the Company who is to manage workers & other employees
Any person who wants to gather knowledge on grievance handling, conflict management & motivation at workplace
Any employee especially for Admin & HR department

Resource Person

Moha. Rafiqul Islam

HR Professional

Mr. Moha. Rafiqul Islam has more than 36 years of experience in HR & Administration in Bank, Insurance Company, Garments Sector & Local and Multinational Group of Companies. He has a vast knowledge of conducting domestic enquiry in Local, International & Multinational Company since 1994. He was Principal Officer of Grameen Bank in 1995, Joint Vice President of Delta Life Insurance Co. Ltd. in 1998, Vice President, Administration of Pragati Life Insurance Company in 2000 and Asst. General Manager, Administration in Grameen Communication in 2006. He was HR Department Head of AK Khan & Company Ltd. Corporate Office, Dhaka. He was Group Head of HR (General Manager, HR) of Greenland Group. He has served as Manager, Administration in Linde Bangladesh Ltd. (Former BOC), a Multinational Company. He has worked as Employee Relations Advisor at Kazi Farms Group. He has worked as a faculty of Post Graduate Diploma Course on HR and ER & Compliance at Bangladesh Institute of Management Studies (BiMS). He has worked as Group Head of HR, Administration & Legal Affairs (General Manager, HR) at Arbab Group.
At present he has been working as Executive Director, HR & Administration at Way Group.

Mr. Islam obtained B. A (Hons), M.A degree from Dhaka University in 1986, Bachelor of Laws degree in 1992, MBA Degree in 2000 and Post Graduate Diploma in Personal Management in 2008 from BIM. He has attended in many Trainings & Conference both at home and abroad. He is a Fellow Member of Bangladesh Society of Human Resource Management, Institute of Personnel Management of Bangladesh, Professional Society of Bangladesh (PSB) & Life Member of Bangladesh Society for Total Quality Management.

He has been conducting training on Human Resource Management, Administration, Labor Laws, Civil & Criminal Laws, Logistics, Leadership Development, Legal Compliance, Safety & Security etc. arranged by, Prothom aloe, Dhaka Chamber of Commerce & Industry, Continuing Education Centre, IPDP, Business Express etc. He has worked as a Law officer with a lot of Attorney Generals, Barristers & Senior Lawyers to conduct the cases of both civil & criminal and service matters in Magistrate Court, Judges Court, High Court & Administrative Tribunals.

He is the Author of two books titled as “Disciplinary Action & Domestic Enquiry” and “Management Skills for HR & Administrative Professionals”.

1. Power Point Presentation 2. Interactive Lectures 3. Video Clips & Games 4. Questions & Answers.

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